Chapter Policies

Payments, Cancellations and Refunds

Event Cancellations and Refunds
All event payment, cancellation and refund requests must be made directly to NASW-MN via phone (651-293-1935) or
e-mail (admin.naswmn@socialworkers.org).

All cancellations must be made at least three (3) full working days prior to the event date, and will receive a
full refund of paid registration and meals.

No refunds will be issued for cancellations made less than three (3) working days prior to the event.

No refunds will be issued for registrants who do not attend the event, without having cancelled at least three
(3) working days in advance.

Contact NASW-MN in cases of extenuating circumstances.

Cancellation and refund policies may differ for the License Exam Review Prep Course, Annual Conference,
Social Work Summit, and Social Work Day at the Capitol.

Unless otherwise specified, cancellations for these events must be made at least two (2) full weeks prior to the
event date for a full refund. See Cancellation and Refund Policy on specific event registration page for specific
details.

Payment for event registrations
All payments for event registrations must be received by NASW-MN prior to the event start time. Any
outstanding balance must be paid before a registrant can be permitted to attend the event in question. Any
registrant that fails to pay any outstanding balance prior to event start will not be permitted to attend the
event.
Payment may be made in advance using cash, check or credit card prior to the event. Checks can be made
payable to NASW-MN and mailed to our chapter office address. We do not accept American Express.

Merchandise Refunds
No refunds will be issued for merchandise. If an item is defective, contact NASW-MN within 5 days of purchase
for an exchange. No exchanges will be made for items damaged by the purchaser. Purchaser is responsible for
inspecting items upon purchase and for delivering item for exchange (e.g. drop off at NASW-MN Office,
shipping, etc.).

Grievance Procedure

NASW-MN recognizes its responsibility to listen to member and stakeholder suggestions, complaints or grievances, and attempt to resolve any such concerns.  A grievance/complaint is defined as an expression of verbal or written dissatisfaction that can include, but is not limited to, services, manner of treatment, outcomes, or experiences.

Individuals filing grievances are treated with empathy, dignity, and respect.  In no case will a grievance result in any reprisal. Members will not be denied service because of a grievance.

Grievances will be given prompt and careful attention and, when indicated, grievances will result in corrective action.

The following is the procedure by which the NASW-MN Chapter will attempt to discuss and resolve grievances:

1. Individuals are to discuss grievances with an NASW-MN staff member.  If a grievance cannot be resolved by the employee, the employee shall inform the Executive Director.
2. If the grievance includes the Executive Director, the grievance will also be brought to the NASW-MN Board President.
3. If the complainant(s) wishes to pursue filing a formal grievance, they must inform the Executive Director or Board President (if required) of that intent in writing along with a description of the complaint.
4. Within 10 working days, the complainant, staff member, Executive Director, and Board President (if required) will discuss the grievance and attempt resolution.
5. If a complainant remains unsatisfied with the resolution, they may appeal the matter to the NASW-MN Board Executive Committee.  The Executive Director or Board President (if required) compiles a complete report of the situation, including action taken, reasoning, and other documentation gathered.  The Executive Committee will review an appeal within 20 working days of its receipt. The complainant will be notified of the Executive Committee’s decision in writing. The decision will be final.

All written formal grievances, NASW-MN’s response to them, and a summary of the action taken on each complaint, will be kept and results reported to the NASW-MN Board of Directors.

Sponsor/Exhibitor/Advertiser Policy

Sponsors, exhibitors, and advertisers are representatives of NASW-MN.  By agreeing to sponsor, exhibit or advertise at an NASW-MN event or in an NASW-MN publication, the organization and its representatives commit to alignment with the NASW Code of Ethics.

NASW-MN reserves the right to refuse any sponsor, exhibitor, or advertisement for any reason. NASW-MN aims to showcase resources and services that will be valuable to members, however showcasing services does NOT imply NASW-MN endorsement. NASW-MN is not liable for any actions that occur as a result of utilizing external services.

Diversity Plan

Under construction. Will be posted soon!