FAQs about the Virtual Licensure Exam Review Prep Course
About the course
Why is this course for all exam categories, and not just for my exam category?
This is not a content review course. This is a test preparation course that covers strategies for understanding, taking and passing the ASWB exam. These strategies are the same for all exam categories.
Why do I need to have my webcam on for the course?
You must have your webcam on for the entirety of the course. This course’s materials are copyrighted and given the nature of exam prep content, we are taking every step to ensure the course content’s fidelity. It is also beneficial to both instructor and attendee to engage in the course via webcam.
Is this course being recorded?
No, this course will not be recorded. Please make arrangements to attend the course in its entirety; you will not have the opportunity to view anything missed.
Course Materials and Access
When will I receive my course materials?
If you registered during the online registration period (up to 10 days before the course date), you should receive your materials before the course date. If you registered after the online registration period, your materials will be shipped to you after the course date. All materials are shipped directly from Springer Publishing and are subject to delays from the shipping company and USPS.
When will I receive my course access/Zoom link?
Course access/Zoom link will be emailed to the email address provided during online registration 7-10 days before the course date. Please check your spam/junk folders. We are not responsible for delays or non-receipt due to an incorrect email address or filtered/blocked messages. If you registered through the Social Work Online CE Institute, you can access the course from your My Account page.
Where will my materials be mailed?
Materials will be mailed to the address you provide during registration. Please verify that your mailing address is correct. We do not deliver to PO Boxes; please provide a street address. We are not responsible for delays or non-receipt of materials due to an incorrect or invalid address. You may be charged for shipping costs if an invalid or non-forwarding address is provided.
Registration and Payment
When does online registration for course dates close?
Online registration closes 10 days before the course date. You must register online by this date to ensure you receive your materials before the course date.
Can I still register after online registration closes?
Yes, you can register up to noon CST the day before the course date by calling 651-293-1935 x1. You will need to make a credit card payment over the phone to register. You will not receive your materials until after the course.
Can I mail a check for my registration payment?
Checks payable to NASW-MN can be mailed to PO Box 44323, Eden Prairie, MN 55344. Payment must be received 10 days before the course date to secure your spot in the training and receive your materials.
What is the refund deadline for this course?
A full refund can be issued for cancellations received by 11:59 p.m. CST 10 days before the course date (e.g. the refund deadline for the September 28 course is September 18 at 11:59 p.m. CST). No refunds or credits will be issued after this date. Contact NASW-MN at email@example.com or 651-293-1935 x 1 to cancel your registration.